Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays).

Shipping charges for your order will be calculated and displayed at checkout.

We send orders via Sendle and Australia Post.

Please refer to the Australia Post website or Sendle website for delivery time frames.

At Play Silkies we offer:

Flat Rate Shipping $9

Available all Australian addresses

Free Shipping

Orders over $100 qualify for free shipping.
Free shipping is only available for orders being sent within Australia

Express Shipping

Flat rate $16 for express shipping
Express Shipping is sent via AusPost

Cancellations

If you need to alter or cancel an order prior to shipment please contact us at info@playsikies.com or fill the web form found in the contact us section.

Returns/Refunds

We can provide you with an exchange or refund of items that you are not 100% satisfied with or that you have received in a damaged or faulty condition. We do not offer change of mind refunds.

Please contact us promptly regarding any returns and we will advise of the exact process of your return situation under guidelines listed below.

If your item is not as advertised, faulty or damaged we are happy to issue a full refund for the product or an exchange within 30 days of purchase.
Items must be in original undamaged packaging.
Return shipping will be at the customers expense.
We will not be held responsible for lost, stolen or damaged return deliveries.

Disclaimer:

Play Silkies, at their discretion, have the right to reject returns outside the 30 day return period or returned items that have been used or are not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods.